Policies
From our shelf to your door.
How orders are packed, dispatched and tracked, and what to do if something looks wrong on arrival.
- Dispatch
- 48 hours
- Tracking
- SMS + email
- Payment
- Online or COD
At a glance
The short version.
Dispatch
Most orders leave within two working days of payment.
Tracking
A tracking link by SMS and email at dispatch.
Pay on delivery
Offered where the courier supports your pincode.
Shipment per order
Books from different publishers are packed together where possible.
Your order's journey
What happens after you pay.
-
1
Order confirmed
You get a confirmation on SMS and email.
-
2
Packed
Books are checked and packed, often in one parcel.
-
3
Dispatched
The courier picks up and your tracking link goes live.
-
4
Delivered
Delivered to your address, or to the pincode you entered.
Shipping charges
Always shown before you pay.
-
At checkout
Delivery charge
Calculated from your pincode and parcel weight, and shown at checkout.
-
When offered
Free delivery
Offers such as free delivery above an order value are shown on the cart and on book pages.
-
If selected
Cash on delivery
A small handling charge may apply and is shown at checkout.
Shipping questions
Tap a question to open it.
Can I change the address after ordering?
Yes, until the parcel is handed to the courier. Message us with the order number and the new address.
What if the parcel looks damaged?
Refuse it at the door if it looks damaged or tampered with, then message us with your order number.
I have not received a tracking link.
Check the Orders section of your account, or write to us with your order number.
