Policies
Changed your mind? Cancel before it ships.
You can cancel an order until it is handed to the courier. After that, it becomes a return.
- Free to cancel
- Before dispatch
- Refund in
- 5โ7 days
What you can do, and when
Depends on where your order is.
-
Cancel free
Order placed, not yet dispatched
Write to us with your order number and we cancel it.
-
Refuse or return
Dispatched, with the courier
Refuse delivery at the door, or use Return & exchange once it arrives.
-
Return policy
Delivered
See Return & exchange for what qualifies and the 7-day window.
-
Not cancellable
Digital books and audiobooks
Cannot be cancelled once the payment clears and the title is unlocked.
How to cancel
It takes a minute.
-
01
Message us
Write to us on WhatsApp or email with your order number.
-
02
We confirm
A person confirms the order has not been dispatched and cancels it.
-
03
Refund
Prepaid orders are refunded to the original payment method. Cash on delivery orders have nothing to refund.
Cancellation questions
Tap a question to open it.
How long does the refund take?
Usually 5โ7 days after the cancellation is confirmed.
Can I cancel just one book from an order?
Yes, if the parcel has not been dispatched. Tell us which one.
What if my order was already dispatched?
You cannot cancel it, but you can refuse delivery or return it once it arrives.
